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HESI Med Office Admin (HESI-MA) Practice Tests & Test Prep by Exam Edge - Topics



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Understanding what is on the HESI Med Office Admin exam is crucial step in preparing for the exam. You will need to have an understanding of the testing domain (topics covered) to be sure you are studying the correct information.

  • Directs your study efforts toward the most relevant areas.
  • Ensures efficient and adequate preparation.
  • Helps identify strengths and weaknesses.
  • Allows for a focused approach to address gaps in understanding.
  • Aligns your preparation with the exam's expectations.
  • Increases the likelihood of success.
  • Keeps you informed about your field's current demands and standards.
There is no doubt that this is a strategic step in achieving certification and advancing your career.

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HESI Medical Office Administration (CMAS,CMAA) Exit Exam Blueprint

Understanding the exact breakdown of the HESI Medical Office Administration (CMAS,CMAA) Exit test will help you know what to expect and how to most effectively prepare. The HESI Medical Office Administration (CMAS,CMAA) Exit has multiple-choice questions The exam will be broken down into the sections below:

HESI Medical Office Administration (CMAS,CMAA) Exit Exam Blueprint
Domain Name % Number of
Questions
Office Procedures 50% 25
     Office Procedures Related to People 10% 5
     Office Procedures Related to Financial Documents, Correspondences, Files
Forms, and Other Records 		26% 13
     Office Procedures Related to Scheduling 10% 5
     Office Procedures Related to Healthcare Team Members and Community Resources 2% 1
     Office Procedures Related to Healthcare Information Research and Presentation 2% 1
Financial Procedures 30% 15
     Financial Procedures Related to the Policies of the Organization 10% 5
     Financial Procedures Related to the Cash Flow of the Organization 20% 10
Risk Management 20% 10
     Risk Management Related to People 5% 3
     Risk Management Related to Compliance 15% 8

HESI Medical Office Administration (CMAS,CMAA) Exit - Exam Topics Sample Questions

When is facial expression important while talking to patients?

Correct Answer:
on the phone and in person.
facial expressions play a crucial role in communication, especially in the healthcare setting where medical assistants interact both in person and on the phone with patients. the correct answer to the question, "when is facial expression important while talking to patients?" is "on the phone and in person."

**in person:** when talking to patients face-to-face, facial expressions are vital. they convey empathy, understanding, and attentiveness, which are essential in building trust and comfort. a warm, friendly facial expression can help put patients at ease, making it easier for them to discuss their concerns and symptoms. this is particularly important in a medical setting where patients may feel vulnerable or anxious about their health. seeing a medical assistant smile and maintain an open, approachable demeanor can significantly enhance the patient’s experience and satisfaction.

**on the phone:** while it might seem that facial expressions wouldn’t matter during phone conversations, they indeed do. smiling while on the phone, even though unseen by the patient, can alter the tone of voice, making it sound more friendly, warm, and inviting. this phenomenon occurs because the act of smiling changes the shape of the mouth and the modulation of the voice. patients can perceive these subtle cues in tone, which can make the conversation feel more positive and engaging. this is why medical assistants are encouraged to smile even during phone calls, as it impacts how their communication is received and interpreted.

**general importance:** maintaining a pleasant tone and friendly demeanor, whether in person or on the phone, is crucial in all patient interactions. it helps in delivering better patient care and improving communication efficacy. patients who feel respected and valued are more likely to be cooperative and forthcoming with information vital for their care. therefore, medical assistants should consistently practice and enhance their communication skills, including the effective use of facial expressions and tone of voice, to ensure positive interactions and outcomes in patient care.

in conclusion, facial expressions are important both when interacting with patients in person and over the phone. they play a significant role in setting the tone of the conversation and can influence patient perceptions and experiences significantly. ensuring that these non-verbal cues are positive and welcoming can enhance communication and contribute to more effective patient care.