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Civil Service Basic Skills (CS Basic) Practice Tests & Test Prep by Exam Edge - Review



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Civil Service Basic Skills - Reviews


   Excellent
Based on 110 reviews


See Why Our Users from 154 Countries Love Us!

Exam Edge is an industry leader in online test prep. We work with institutional partners to offer a wide array of practice tests that will help you prepare for your big exam. No matter how niche your field of interest might be, we are here to help you prepare for test day.



See why our users from 154 countries love us for their exam prep! Including 110 reviews for the Civil Service Basic Skills exam.

Exam Edge is an industry leader in online test prep. We work with institutional partners to offer a wide array of practice tests that will help you prepare for your big exam. No matter how niche your field of interest might be, we're here to help you prepare for test day.

   Excellent -- Based on 110 reviews

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Civil Service Basic Skills - Test Reviews Sample Questions

One of the employees that you manage is responsible for compiling and submitting sales reports every week. This employee has been responsible, accurate, and timely until the last few weeks. The reports have been late, and they sometimes contain several mistakes. What is the best way to handle this situation?

Correct Answer:
schedule a meeting with the employee, acknowledge that the employees work has been exemplary, but ask if there is a reason why this has not been the case in the last few weeks.


when managing an employee who suddenly begins underperforming, it’s essential to handle the situation with both sensitivity and professionalism. the recommended approach would be to schedule a personal meeting with the employee to discuss the recent changes in their work quality and timeliness. this direct but empathetic approach not only helps in understanding any underlying issues but also reinforces your support for their well-being and professional growth.

during the meeting, it’s crucial to start by acknowledging the employee’s previous exemplary performance. this approach helps in setting a positive tone and shows the employee that their efforts are noticed and appreciated. it can also alleviate any initial defensiveness, making the employee more open to a constructive conversation. after expressing appreciation for their past work, gently bring up the recent issues observed with the late and inaccurate reports.

ask open-ended questions to give the employee a chance to explain any difficulties they’ve been experiencing. there may be external factors such as personal issues, health problems, or workplace challenges that you may not be aware of. understanding these factors can help in addressing the root cause of the performance dip rather than just the symptoms. it’s also an opportunity to demonstrate empathy and support, which can significantly boost employee morale and loyalty.

avoid making threats or immediate ultimatums, as these can lead to increased anxiety and could potentially worsen the performance issues. instead, focus on collaborative problem-solving. discuss potential solutions or adjustments that could help the employee get back on track. this might include offering additional training, adjusting their workload, or providing more flexible work hours if external commitments are interfering with their job performance.

conclude the meeting by jointly developing a plan with clear, achievable goals and a follow-up schedule. this plan should include specific steps the employee can take to improve their performance and any support you will provide as their manager. setting up a follow-up gives the employee a clear timeline for improvement and shows your commitment to helping them succeed. it also allows both of you to review progress and adjust the plan if necessary.

in summary, by choosing a supportive and understanding approach, you foster a positive work environment where employees feel valued and respected. this not only helps in resolving current issues but also prevents similar problems in the future by encouraging open communication and timely intervention.