DHA Dialysis Technologist Practice Exams & Test Prep - Review

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DHA Dialysis Technologist - Reviews

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DHA Dialysis Technologist - Test Reviews Sample Questions

What are some of the tools that are used in continuous quality improvement?

Correct Answer:

both a and c
continuous quality improvement (cqi) is a structured organizational process for involving personnel in planning and executing a continuous flow of improvements to provide quality health care that meets or exceeds expectations. the following tools are commonly used to aid in this process:

**plan-do-check-act (pdca) cycle:** also known as the deming wheel, the pdca cycle is a four-step model for carrying out change. just as a circle has no end, the pdca cycle should be repeated again and again for continuous improvement. the steps are: plan (identify and analyze the problem), do (develop and test a potential solution), check (measure how effective the test was, and analyze whether it could be improved in any way), and act (implement the improved solution fully).

**cause and effect diagrams:** also known as fishbone diagrams or ishikawa diagrams, these tools help teams to identify, explore, and visually display the many potential causes of a problem or effect. this helps to pinpoint specific areas for improvement and is particularly useful in the brainstorming stage of problem-solving.

**control charts:** these are used to monitor performance and to ensure that processes remain within predetermined limits. by plotting the data on a graph over time, trends, shifts, or cycles can be observed, which might be indicative of problems that need attention.

**histograms:** these are bar graphs that display the frequency of data points in consecutive numerical intervals. histograms help in understanding the distribution and variability of data, which are key in assessing performance in an organization.

**pareto charts:** this tool is used for prioritizing problems or causes of problems based on their severity or frequency. it is based on the pareto principle, which states that 80% of problems are often due to 20% of causes. this helps teams to focus their efforts on the most significant issues.

**flowcharts:** these are diagrams that depict the steps of a process. they provide a useful way of visualizing how a process is currently working and can help in identifying where delays or bottlenecks occur.

**check sheets:** these are structured forms for collecting and analyzing data. a typical check sheet is divided into categories that allow users to tally occurrences of errors, problems, or defects, which can be analyzed later to determine patterns.

**root cause analysis:** this is a method used to identify the underlying causes of faults or problems. a common approach is to ask "why" multiple times until the fundamental reason for a defect or problem is identified. this tool helps to ensure that solutions address the actual source of a problem rather than its symptoms.

**benchmarking:** this involves comparing current performance with that of others (either within the same organization or external) who are known for their best practices, to identify areas for improvement.

**balanced scorecard:** this is a strategic management tool used for tracking and managing the performance of an organization relative to strategic goals. it looks at multiple aspects of performance—financial, customer, business processes, and learning and growth—to ensure a balanced perspective. utilizing these tools as part of a comprehensive cqi program helps organizations to systematically improve their operations, ensuring that they meet quality standards that satisfy both clients and regulatory bodies.