This is the content of the pop-over!





HRCI aPHRâ„¢ (aPHRâ„¢) Practice Tests & Test Prep by Exam Edge - Free Test


Our free HRCI Associate Professional in Human Resources (aPHR) Practice Test was created by experienced educators who designed them to align with the official HR Certification Institute content guidelines. They were built to accurately mirror the real exam's structure, coverage of topics, difficulty, and types of questions.

Upon completing your free practice test, it will be instantly reviewed to give you an idea of your score and potential performance on the actual test. Carefully study your feedback to each question to assess whether your responses were correct or incorrect. This is an effective way to highlight your strengths and weaknesses across different content areas, guiding you on where to concentrate your study efforts for improvement on future tests. Our detailed explanations will provide the information you need to enhance your understanding of the exam content and help you build your knowledge base leading you to better test results.

Login or Create an Account to take a free test

After you have completed your free test you will receive a special promo code that will save your between 10-15% on any additional practice tests!


** Sample images, content may not apply to your exam **


Additional test information
Back To General Exam Info

HRCI Associate Professional in Human Resources - Free Test Sample Questions

Alternative dispute resolution (ADR) involves a neutral third party who is engaged to hear employee complaints. The third party who attempts to help other people or groups come to an agreement is a(n)





Correct Answer:
mediator


alternative dispute resolution (adr) is a set of techniques used to resolve conflicts outside the traditional judicial process. adr often involves the use of a neutral third party who helps the disputing parties come to a consensus on their own. among the various roles that these third parties can play, the mediator is a key figure in facilitating communication and encouraging a fair settlement.

mediation, specifically, is a non-binding process where the mediator assists the parties in negotiating a mutually acceptable agreement. unlike a judge or an arbitrator, a mediator does not issue a decision but instead works to help the parties understand the interests of each side and explore options for resolution. this process enhances communication, which can be particularly useful when the parties wish to preserve a professional or personal relationship.

conversely, arbitration involves an arbitrator who listens to both parties' arguments and evidence and then makes a decision for the parties, much like a judge in a court. however, unlike mediation, the decision by the arbitrator is typically binding and enforceable, similar to a court judgment.

therefore, in the context of the question regarding the neutral third party in adr who attempts to help parties reach an agreement, the correct answer is "mediator." mediators facilitate communication and negotiation without imposing their own judgments or decisions, focusing instead on helping the parties find a common ground and mutual agreement.