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Correct Answer: customers who intend to give feedback but demand their idea be heard.
it appears there's some repetition and confusion in the format of your query. to address the question about which type of customer is least likely to be encountered by companies, i will first categorize each customer type mentioned, and then provide an expanded explanation on why certain types might be less common.
**customers who intend to give feedback but demand their idea be heard**: this group consists of customers who are not only interested in providing feedback but also want to ensure that their specific suggestions or complaints are considered seriously by the company. these customers are proactive in communication and want some level of influence over the products or services.
**the hardest customer type to deal with is those who don’t complain and take their business elsewhere**: this refers to silent or passive customers who may experience dissatisfaction but choose not to voice their concerns directly to the company. instead, they may simply stop using the services or switch to a competitor. this behavior makes it challenging for companies to address or even identify the issues, as there is no direct feedback.
**customers who are not shy about telling you why they are upset**: these customers are openly communicative about their dissatisfaction. they make their issues known, which provides the company with an opportunity to rectify problems and improve customer satisfaction. their directness can be beneficial for businesses looking to improve their products or customer service.
**customers who pay well and demand premium support for it**: this group includes customers who likely invest significantly in the company's products or services and expect high-quality support in return. they are important for the revenue they bring in and their expectations for exceptional service.
**customers who contact you frequently**: this category includes those who engage often with customer service or support, whether for inquiries, feedback, or issues. they are in regular communication with the company and are active in utilizing the support resources available.
to address the original question, the type of customer least likely to be encountered is typically the silent type who don’t complain and take their business elsewhere. this is because these customers do not engage with the company when issues arise. instead, they quietly withdraw their patronage, which makes them less visible and harder to track compared to other more vocal or engaged customer types. companies must employ strategies like customer satisfaction surveys, follow-up emails, and usage analytics to even begin to understand the experiences and dissatisfaction of these customers.
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