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Understanding the exact breakdown of the HESI Medical Office Administration (CMAS,CMAA) Exit test will help you know what to expect and how to most effectively prepare. The HESI Medical Office Administration (CMAS,CMAA) Exit has multiple-choice questions . The exam will be broken down into the sections below:
| HESI Medical Office Administration (CMAS,CMAA) Exit Exam Blueprint | ||
|---|---|---|
| Domain Name | % | Number of Questions |
| Office Procedures | 50% | 25 |
| Office Procedures Related to People | 10% | 5 |
| Office Procedures Related to Financial Documents - Correspondences - Files Forms Other Records |
26% | 13 |
| Office Procedures Related to Scheduling | 10% | 5 |
| Office Procedures Related to Healthcare Team Members and Community Resources | 2% | 1 |
| Office Procedures Related to Healthcare Information Research and Presentation | 2% | 1 |
| Financial Procedures | 30% | 15 |
| Financial Procedures Related to the Policies of the Organization | 10% | 5 |
| Financial Procedures Related to the Cash Flow of the Organization | 20% | 10 |
| Risk Management | 20% | 10 |
| Risk Management Related to People | 5% | 3 |
| Risk Management Related to Compliance | 15% | 8 |
HESI Medical Office Administration (CMAS,CMAA) Exit Study Tips by Domain
- Use written SOPs for high-frequency tasks (mail handling, phone triage, supply ordering) and document deviations—red flag: relying on “tribal knowledge” that leads to inconsistent patient handling.
- Apply correct telephone etiquette and message-taking (read back numbers, spell names, log time/date, and route per urgency)—common trap: failing to document a callback request, creating missed care and liability.
- Maintain a clean, safe front office (clear walkways, biohazard disposal, standard precautions for spills)—priority rule: treat any blood/body fluid as potentially infectious and clean per policy immediately.
- Manage incoming/outgoing mail and faxes with confidentiality controls (cover sheets, minimum necessary, secure bins)—red flag: leaving PHI on printers/fax trays in public view.
- Standardize inventory control (par levels, expiration checks, rotation FIFO)—common trap: stocking without checking lot/expiry, risking use of outdated supplies.
- Ensure documentation is timely and objective (date/time, initials, no blank lines, correct late-entry format)—contraindication: never alter or backdate records; use an addendum per policy.
- Differentiate the revenue cycle steps (charge capture → claim → payment → posting → A/R follow-up) and watch the red flag of unposted payments creating “phantom” A/R.
- Apply payer priority rules (e.g., primary vs secondary) before billing; a common trap is submitting to the wrong payer and triggering automatic denials.
- Verify key claim elements (patient identifiers, ICD-10-CM/ CPT/HCPCS, modifiers, dates, provider NPI, authorization) and treat missing prior auth as a high-risk denial trigger.
- Use EOB/ERA details to post payments correctly (allowed amount, write-offs/adjustments, patient responsibility) and flag any attempt to write off balances without policy approval.
- Manage patient collections ethically and consistently (statements, payment plans, refunds) and treat any request to waive copays/deductibles routinely as a compliance red flag.
- Reconcile daily receipts (cash, check, card) to the day sheet/deposit and prioritize same-day deposits; a key trap is delayed deposits or mismatched totals suggesting possible error or diversion.
- Apply HIPAA privacy/security on a need-to-know basis; red flag: discussing PHI in public areas or leaving screens unlocked where patients can view another’s information.
- Use proper patient identification with at least two identifiers before documenting, labeling, releasing records, or collecting specimens; common trap: relying on room number or appearance.
- Document objectively and promptly in the correct record; red flag: late entries without date/time or altering a note without an addendum/audit trail.
- Follow OSHA bloodborne pathogen precautions consistently; priority rule: treat all blood/body fluids as potentially infectious and use appropriate PPE—never recap used needles.
- Manage informed consent and authorizations correctly; contraindication: proceeding with non-emergent procedures without a valid consent or releasing records without a signed, specific authorization.
- Report and mitigate incidents immediately using the organization’s chain of command; common trap: writing “incident report filed” in the medical record instead of documenting only patient facts and notifications.
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HESI Medical Office Administration (CMAS,CMAA) Exit Aliases Test Name
Here is a list of alternative names used for this exam.
- HESI Medical Office Administration (CMAS,CMAA) Exit
- HESI Medical Office Administration (CMAS,CMAA) Exit test
- HESI Medical Office Administration (CMAS,CMAA) Exit Certification Test
- HESI Med Office Admin test
- HESI
- HESI HESI-MA
- HESI-MA test
- HESI Medical Office Administration (CMAS,CMAA) Exit (HESI-MA)
- Medical Office Administration (CMAS,CMAA) Exit certification
